Reputation Management co-chair Mark Rosenberg was interviewed by Barry Moltz on Business Insanity Talk Radio, a radio show that discusses the complexities and nuances of small businesses. During the segment, Mark differentiates between the various ways in which it is possible to respond to negative and defamatory reviews of one’s company. In some cases, Mark says the best option is to reach out to an unsatisfied customer and make amends. On the other hand, if a negative review is factually incorrect and damaging, Mark notes that legal action can be required to remove the comment and protect one’s business. View the segment here.